Posts tagged as:

customer interaction

Providing a Velvet Rope Experience

by Justin Levy on June 17, 2009

Yesterday I had a meeting at Gillette Stadium as part of planning the Inbound Marketing Summit. As we took a tour of Patriot Place, a collection of shops and restaurants attached to the stadium, I was shown the Showcase Cinema de Lux. It was explained to me that this movie theater offered a [...]

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Providing Customer Service Without Ever Speaking

by Justin Levy on May 6, 2009

Is it possible to provide great customer service without ever speaking to your customer?  I think so.  Actually, I know so.  Since its inception, I have been a regular customer of Netflix.  There have been a couple times where I’ve canceled the membership because of traveling, moving, etc but I’ve always come back.  Why?  Well, [...]

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Why Word of Mouth Advertising is So Important

by Justin Levy on November 24, 2008

We interrupt this blog for a very important post about customer service and the importance of word-of-mouth.
Saturday while in Manhattan to take care of some wedding appointments, we decided to head over to Chelsea Market where the Food Network has its offices and most of their studios.  Since I’m at a restaurateur and foodie at [...]

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