Posts tagged as:

customers

Providing a Velvet Rope Experience

by Justin Levy on June 17, 2009

Yesterday I had a meeting at Gillette Stadium as part of planning the Inbound Marketing Summit. As we took a tour of Patriot Place, a collection of shops and restaurants attached to the stadium, I was shown the Showcase Cinema de Lux. It was explained to me that this movie theater offered a [...]

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Providing Customer Service Without Ever Speaking

by Justin Levy on May 6, 2009

Is it possible to provide great customer service without ever speaking to your customer?  I think so.  Actually, I know so.  Since its inception, I have been a regular customer of Netflix.  There have been a couple times where I’ve canceled the membership because of traveling, moving, etc but I’ve always come back.  Why?  Well, [...]

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Are You Developing Raving Fans

by Justin Levy on February 17, 2009

It’s no surprise that word-of-mouth can be the best marketing a company could ask for.  It can also be the most detrimental to a company’s brand if that word-of-mouth is negative or even indifferent.  As we are going through difficult economic times, it becomes even more important that you cherish every single customer.  Furthermore, word-of-mouth [...]

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