Twitter as an Advanced Search Engine

twittersearchAs Twitter continues to grow at an alarming rate more and more people are discovering how it’s a great platform to engage in meaningful conversations.  However, the real power of Twitter is in it’s function as a search engine.  A lot of people use Twitter Search to monitor trending topics and conversations around hashtags while at conferences, events or chatting about a specific topic.  But, one of the features that I don’t hear a lot of conversation around is the Advanced Search feature in Twitter Search.

Advanced Search isn’t a new feature but it’s not very prominent on the website.  The option sits at the bottom right just below the advanced-twitter-search-optionssearch box on the Twitter Search site.  Once you click on it, it opens a ton of advanced search options that allows you to really discover the power of Twitter as a search engine.  Options include the ability to search different languages, search within geographic areas, filter based on whether a tweet contains a link, and a whole bunch of other ways to dig deep into Twitter to extract data.

Why is this important?  Because of the sheer amount of conversations which are taking place on the service on a daily basis.  According to BuzzGain, there are an average of 1.9 million tweets per day.  This breaks down to 83,394 tweets per hour and 1,350 tweets per minute.  Who wouldn’t want to search all of that data?  I know I use Twitter Search at least 2-3 times per day.  Usually, I will search Twitter before going out to Google.  I think this trend will continue to grow as more people discover the power of Twitter Search and/or until the Google acquisition rumors ring true.

If you use Twitter Search, how do you use it?  Do you find it useful?  Have you tried using the advanced features yet?

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Who I Learn From on a Daily Basis

One of the best parts of my day is being able to interact with all of you via this blog, Prime Cuts, Twitter, Facebook, LinkedIn and more.  I truly appreciate the conversations that we’re able to have and always looking to find ways to engage more.

Thank you for all that I learn and the friendships that I continue to make.  I hope that I’m helpful to you as well.

Note: This mosaic is a list of approximately the first 400 people of my Twitter list.  If you’re not included here, you were not left out on purpose.  I value that we get to interact.

If you’d like to build a similar mosaic, you can grab the code from Twitter Mosaic.

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Linking PR and Journalists Together via Twitter

journchatEvery Monday night at 8p ET it begins.  People get comfortable in front of their computers and they begin sending out messages apologizing for what will take place over the next 3 hours for those who aren’t joining.  Suddenly the Twitter stream starts filling up with messages being tagged #journchat at an alarming rate.  Have you experienced this yet?  Have you been wondering what it was?

#journchat was started by my friend and PR superstar, Sarah Evans.  As Sarah describes, she started #journchat because

…I believe there is a need in this evolving world of media and public relations for some major dialogue between those who can make it happen.  The mission of #journchat is to keep an ongoing, open dialogue between journalists, bloggers, and public relations professionals…

It turns out that Sarah was right about her belief that there was a need for dialogue between PR and journalists.  As of this week’s discussion, #journchat has become the #1 trending topic on Twitter for 10 weeks in a row during the discussion.  What is really amazing is the speed at which it becomes the top trending topic.  Within minutes of starting each week, #journchat pops up in the trending topics on Twitter Search.  Not long after that it takes the top rank.  There are literally a couple thousand tweets sent during the #journchat discussion.

If you haven’t popped over to #journchat yet, it happens every Monday from 8p to 11p ET on Twitter.  To join and track the conversation, you can use Twitter Search to monitor what’s going on.

I think this concept could be replicated in many other communities.  What I like so much about it is that it uses the existing tools to bring together this particular community regularly each week.  The conversation then continues throughout the week on Twitter as well as on the #journchat Facebook fan page.

Have you tried #journchat yet?  What did you think?

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What I’ve Been Reading Lately

One of the things I love most about traveling is that it gives me a chance to read.  I love to read but don’t take the time to do so when I’m at home but there are A LOT of books that I want to get through.  While traveling for CES last week I had the chance to read a few books.

barackinc1

This book was written by Barry Libert, chairman and Rick Faulk, CEO of MzingaBarack, Inc is a quick and easy read that packs a punch by providing business lessons from the Obama campaign.  The way in which Obama led this nearly flawless campaign is a case study which everyone in business can learn something from.  These lessons are presented throughout the book along with actionable information that the business reader can take back and use in their organization.  The book is organized into 4 parts which summarize how the campaign was run so successfully:   Success You Can Believe In, Be Cool, Be Social, and Be the Change.  Though I have read and watched a lot about the Obama campaign, I was surprised at some of the stories which are presented in the book.  It was very interesting to read how hands-on Obama was and how effectively he developed a strong team that helped him to raise tens of thousands volunteers to help in the effort.  I would definitely recommend this to anyone involved in business who are looking for some tips on how they can be a better leader, especially during tough times.

twitterrevolution

As Twitter continues to become more mainstream, there are more and more people inquiring into how to use Twitter, and other forms of microblogging, “properly”.  There are a lot of different strategies depending on what your goals are and how you want to use the service.  Twitter Revolution: How Social Media and Mobile Marketing is Changing the Way We Do Business & Market Onlineby Deborah Micek and Warren Whitlock serves just this purpose.  It is aimed at the user who is considering signing up for the service or is at a beginner level with using it.  The authors do an excellent job of providing lists of resources, suggestions directly from the Twitter community, and tips to help you advance your learning curve with the service quickly.  Even as an advanced user of the platform, I found the book reminding of little things that I’ve been meaning to do.  Due to how fast the service, and resources around Twitter, are changing, the authors are constantly updating their online portal for the book, twitterhandbook.com.

savingworldSaving the World at Work is an interesting read by Tim Sanders on what companies and individuals should and can be doing to make a difference in other ways besides just the bottom line.  The book is filled with remarkable stories of how just one person helped someone else out or saved the environment from hundreds of millions of pounds of waste.  As Sanders tells these stories, he provides the reader with information on how they can make a difference in their organization or communities.  What I like so much about this book is that what Sanders suggests doesn’t take a lot of money to do, it doesn’t even take a lot of time necessarily…it just takes someone stepping up with the want and will to make a difference.  As the inside cover states: “Every one of us, regardless of title or position, can inspire our comapnies to change the way they do business, helping them to become a positive force for enriching people, communities, and the environment.”

I am really looking forward to 2009 as I will be traveling more than I ever have before.  Not only will this give me the chance to meet tons of awesome people, it will give me the opportunity to read a lot of books.  If you have a book coming out, I’d love to read it.  Ping me or leave a comment below :)

What are your “must reads” right now?

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Social Media and the Las Vegas Strip – How MGM Mirage and Luxor Are Taking Advantage

luxorRecently I had the opportunity to interview Brandie, known on Twitter as @LuxorLV.  Brandie is in charge of interactive marketing at the Luxor and social media initiatives at MGM Mirage.

I first met Brandie via Twitter when I was in town for BlogWorld Expo a couple months ago.  I was sending regular tweets, as usual, about what I was up to, what session I was at, the parties I would be attending that night, etc.  One night I received a notice from Twitter that @LuxorLV was now following me.  Interested, I decided to check out the profile and noticed that there had been several tweets about special discounts and events available to BlogWorld attendees.  I came to find out that Brandie had been monitoring the BlogWorld stream on Twitter Search and was reaching out to attendees via Twitter to let them know of night activities that they could go to.

The fact that Luxor was using Twitter to listen, stay updated on what was happening on the Strip, and engage visitors really impressed me.  It is great to see another company using Twitter, as well as other social media platforms, as a way to directly communicate with customers in this way.

I probably would’ve never stayed at Luxor previously.  Not for any particular reason, I just always seem to stay some place else.  But, next time I’m in town I will definitely take a look into staying at Luxor because of the great service Brandie showed to me when I was just one of tens of thousands of people frequenting the Las Vegas Strip that weekend.

Without further ado, here  are the few questions that I asked Brandie, along with her response:

Please provide a brief description about yourself and your role at Luxor Casino:
I’ve worked for MGM MIRAGE and Luxor for the past 2.5 years and currently handle all the Interactive Marketing for Luxor. This runs the gamut from email marketing to online advertising, SEM, SEO, website management, Web 2.0, mobile advertising and marketing and social media. Basically, anything that’s not “traditional” marketing falls into my realm. Recently, I also took on social media and relationship management for MGM MIRAGE.

It appears as though Luxor Casino is one of the few casinos that are embracing social media.  What are some ways that Luxor utilizes social media (and other forms of interactive marketing) and how has this helped the casino?
Our number one priority is customer service. Social media has allowed me to easily and quickly connect with past, current and future Luxor guests to better understand how we can offer guests a better, more ultimate Las Vegas experience.

Customers will often ask for recommendations on places to eat or things to do. They enjoy receiving immediate answers from sources that know Vegas intimately. Moreover, I often proactively respond to questions about Vegas. Twitter Search is a wonderful tool for listening and being able to help customers solve problems.

You can find where we are in the social media space here: http://www.luxor.com/contact/contact_social.aspx

Have you begun to see other casinos on the Strip getting involved with social media after seeing what you’re doing at Luxor?
Yes. We typically test Interactive initiatives with one or two properties and then roll it out to all other interested properties. Currently, MGM MIRAGE participates in social media through the Vegas Beat Facebook Fan Page and @VegasConcierge.

What is your recommendation to those who may not be using social media?
There’s not one “perfect” way to use social media. Do what works for your business model and where your customers are.

If you aren’t already, make sure you follow Brandie and Luxor on Twitter and on their Facebook fan page.

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Photo by: David Alter