Chasing the Human Web

Today AJ Leon stops by to share his thoughts on chasing the human web.  AJ is co-founder of The LaC Project, a regular contributor to workshifting.com (client project) and spends a lot of his time traveling the world helping impoverished communities.  You can connect with AJ on Twitter and Tumblr.

So, I’m about to walk on the stage at my first international speaking engagement.  It’s a pretty damn big deal to me.  Icheetah mean, I’m a nobody.  Our company has not even reached it’s first birthday, dammit.  I’m just some dude that is ridiculously geeky and is passionate about social justice.  I’ve been attempting to construct a business amalgamation of these two loves for almost a year, and bam, here I am in London, staring at a room replete with hard core NGO fundraisers.  They brought me over because of an exclusively web-based project we lead to build a school in Leer Sudan earlier that year.  We raised over $100k.  We had no budget.  We had no HQ.  We had no staff.  We broke ground.  They’re looking at me. Craving. Lusting.  I know what they want.  They want me to proclaim the “Social Media is the golden ticket” gospel, that if you do A, B and C you too can raise $100,000 on Facebook.  They want me to tell them that they can hop on Twitter and in a Midas minute, they’re every tweet shall deliver gold.  Then they want me to sell them a $29 5-point pamphlet to Online Fundraising Success…  And then there’s me.  I’m about to drop a Manhattan project style bomb on these blokes (wait that’s British, right). A paradigm that is well understood in geek circles, but is uber au courant in this neck of the woods (Old School Non-Profit World). The Social Web is more about humans and less about tech.

The session actually went pretty well.  Based on my experience perusing blooper reels of British Parliament on YouTube, I thought there was a better than average probability that I would either get booed off stage or punched in the face.  After the talk and the glad-handing, Melissa and I went to nab some lunch.  A lady, who’s name I cannot for the life of me remember, asked if she could join us.  She was in the session and wanted to delve deeper into the subject matter presented.  We chit chatted a bit.  At one point, I said “Well, it’s not about what you can acquire with social media, it’s about the connections themselves, they are the value”  Then she looks up at me, with what seemed to be half of her salad in her mouth, and inquired, “Well then how do I use social media to raise money?

It hit me, while speaking about the social web and it’s inherent ability to connect with supporters, collaborate with and mobilize them I was using phrases like “use the social web” or “leverage the social web”.  But by using this vernacular, I was depicting an image of the Social Web that made it more like a handy dandy, shiny new Tool that can you can use to get stuff and less like a new opportunity to connect with people who are impassioned by the same things as you are.  I was like an artist that pulls out a canvas and tries to sketch his best friend, but ends up drawing a robot.  You don’t use your friends.  You don’t leverage your friends.  And if you do, you are most likely an asshole, and your “friends” know it.

I hear people say it all the time while speaking about social web technology, “these are just tools”, and they are right.  ”Twitter, Inc” is just a pile of servers and a repository of complex code, but Twitter is useless save the people that embrace and uphold it.  Although the technology is the glossy exterior we see, the people, the community, the relationships, the friends, the connections, the human interaction…these are the “real” elements, the “real” value, without which Twitter would be relegated to obscurity at worst and a tech geek circle jerk at best.  The “tools” empower relationships.  And these relationships are not to be “used”.  They are not to be “leveraged”.  You don’t use your friends.  You don’t leverage your friends.

You share with your friends.
You collaborate with your friends.
You are honest with your friends.
You empower your friends.
You listen to your friends.
You partner with your friends.
You ask your friends for their advice…maybe for their help.

The idea is to embrace the social web not use it.

I know it’s only a matter of semantics.  But you know what, salad mouth lady taught me that semantics kinda matter…

In reality what matters infinitely more, just as in personal relationships, is motive.  Those that approach the social web seeking to “use” and “leverage” are not so different from the MLM‘ers of the 80′s that sought to take advantage of every relationship they possessed to make a buck.  They are no different than the televangelists of the 90′s that sought to take advantage of every network in which they maintained authority in order to raise a buck.

Chris Brogan calls it the Human Web.  He’s right.  That’s it.

It’s not Web 2.0.  It’s not the New Web.  It’s not even the Social Web.  It is the Human Web.  And as it continues to evolve and transmogrify, we should seek to inform those that are new to the party, that although what has happened may appear to be a story of technological advancement, it is most certainly not.  It is the same story it has always been. The setting has changed.  The backdrop may be all helvetica font, and lime greens and sky blues, and sleek UI’s, and cute looking birds, and iPhone apps.  But it’s the same story it has always been, humans finding new ways to connect with each other.

How do you describe the New/Social/Human Web?

Is motive as important in the Human Web as it is in “real life”?

Photo by: JasonBetchel

Using Internet PR Like You Use Twitter

As I was reading some status updates (otherwise known as “tweets”) on Twitter today I started thinking about how most of us use social media.  In general, we use social media to:

  • Interact with our friends, families, and colleagues
  • Network with others who have similar personal and professional interests
  • Promote ourselves
  • Promote our blogs
  • Promote our companies
  • Promote/discuss important causes, upcoming events or share relevant news
  • Help improve search engine results for ourselves, our blogs, products, or companies.

We should be using internet PR campaigns for all of the reasons above (except maybe interacting with our friends, families and colleagues :-) ).  By distributing search-engine-optimized press releases we can promote our personal brand, blogs, products, company, important causes, or upcoming events.  These press releases will help improve search engine results for you depending on the topic and keywords used when distributing the PR.

Just as we post a tweet or status update every time we publish a new blog, we should be distributing new internet press releases any time we have any positive news about the above topics.  While a tweet or status update will only reach your network (though some users networks are very large), it is still limited in scope compared to how many people you can reach with a well-written press release distributed online.

When distributing through a newswire or professional internet PR agency, your press release will be usually distributed to over 100,000 opt-in journalists, newsrooms, radio and tv stations, blogs, and other media outlets.  These sites and people, if interested in the topic, will then redistribute the press release….alas, viral marketing.  As the press release is re-posted on other sites, you will see your search engine rankings improve, hits to your blog or site increase, as well as an uptick in prospective customers, inquiries, and/or readers.

Photo used from Greg Verdino's blog

Of course, there is one major downside when comparing internet PR to promoting via social media sites: submitting PRs cost money while social media sites are free to promote your message.  However, I think that we should be using both internet vehicles to promote our messages.  To maximize this concept and improve your search rankings, follow these steps:

  1. Have a press release written and distributed on the internet.
  2. Promote that link on Twitter, FriendFeed, Facebook, MySpace, and any other social media sites you use.
  3. Post the press release in the media/press section of your site.
  4. Either post the PR on your blog or write a similar post and publish at the same time of distribution.

Using some or all of these suggestions will help you to promote your message.

What are some ways that you have found to be successful in promoting any of the above concepts?  How did you promote it? What mistakes did you make along the way?

Old School vs New School PR in a Web 2.0 World

It amazes me how many companies still do not harness all that the Web 2.0 world has to offer when distributing press releases and creating industry buzz.  Let’s take a look at the old school vs new school approaches to distributing press releases.

The old way of marketing – Traditionally marketing teams would put together a press release and send it to a handful of newspapers, magazines and radio stations.  The press release might be mentioned/written about and those audiences who subscribe to the newspaper/magazine or who listen to that radio station would be exposed to the content of the PR.  If the company hires a reputable marketing firm, they may guarantee that their PR will receive more exposure due to the reputation and network of that firm.  But, how would they reach all of the other possible interested folks who weren’t part of one of those groups mentioned above? Simply put: they wouldn’t.  This translates to lost opportunities for the company in developing prospective customers and helping the company to push their brand to a mass-audience.

The new way of marketing – Nowadays companies who embrace Web 2.0 have so many other available tools besides the traditional vehicles for reaching prospective customers.  Now companies can have a website, blog, social networking pages such as MySpace, Facebook, LinkedIn and Twitter, and also reach audiences into the millions with their PR campaign – if they know how to properly target that PR for the internet.

Besides becoming diversified on the World Wide Web, companies have to debunk the old myth that you only publish press releases when you have BIG news such as a new product release, corporate merger or acquisition, etc.  Companies should publish press releases about anything that they have going on.  The more press releases you get distributed, the more your company (and brand) will stay at the tops of the major search engines when prospective customers search for your company and/or products.

David Meerman Scott, in his book The New Rules of Marketing & PR suggests writing a PR about anything from your CEO speaking at a conference to winning an award or publishing a white paper.  Whatever the subject, the goal is to keep your company in front of prospective and current customers.

Resources on becoming a new school PR expert:

  • I highly recommend purchasing The New Rules of Marketing & PR.
  • While waiting for the book to arrive, download and read the condensed ebook which focuses on web-based press releases with suggestions on how to properly optimize your PRs for the web.
  • Brian Solis’ PR Tips for Startups is an excellent resource for an overview on the history of PR and where we are today in the Web (PR) 2.0 world.  Solis provides thought-provoking and actionable tips for the reader to implement.
  • Another resource from David Meerman Scott is his Gobbledygook Manifesto which will help you to analyze your corporate marketing and PR materials, remove meaningless catch-phrases, and communicate with your prospective and current customers in way which they will understand.

Becoming proficient at maximizing social media, web-based PR and marketing, and understanding all of the available tools to you will not happen overnight.  It will take time to build these networks and is a space that is ever-changing to meet the speed of technology.  But, don’t be afraid of it, embrace it and utilize these resources to help you start understanding the Web (PR) 2.0 world.